Delete your Volve Vision account and data

Delete from the mobile app

1. Open the Volve Vision app and sign in to the account you want to delete.
2. Go to the Profile tab (bottom right).
3. Scroll to the bottom and tap Delete account.
4. Confirm in the dialog. The account is deleted immediately and you are signed out.

Delete from the website

1. Open volvevision.com and sign in.
2. Open your profile menu and go to Profile settings.
3. Choose Delete account and confirm.

What is deleted

• Account record: email address, name / nickname, avatar, language and theme preferences.
• Authentication data: password hash, Google and Apple sign-in identifiers, all active sessions and refresh tokens.
• Favourites, saved cameras and multiview selections.
• Comments you posted and reports you filed.
• Cameras you submitted, together with any stream credentials you supplied for them.
• Notification preferences and device tokens.

What is kept, and why

• Aggregated, non-identifying analytics (for example a view counter for a camera) that can no longer be linked back to you.
• Records we are legally required to keep, such as accounting documents for paid plans, for the period set by law.
• Server security logs, retained for up to 90 days in truncated form and then erased.

How long it takes

Deletion started in the app or on the website is applied immediately; backups that still contain the record are rotated out within 30 days. Requests sent by email are processed within 30 days of us confirming that you own the address.